Hello, could you please specify the problem you are encountering, or you can contact online customer service and provide a screenshot to facilitate specific verification? ~ Contact online customer service: app - Home - top left corner icon - pop-up page click the top right corner 🎧 - Customer Service - "Can't find the answer, click here" - enter "manual" in the input field at the bottom - reply to the message and choose "Transfer to manual" and select the relevant question.