Xinhua Commentary: Online platforms charge fees in a "mystery box" style, where "small money" becomes a big deal.

Jin10 reported on May 21 that recently, the shared OCN riding experience of being “over time” has become a complaint point for consumers. Some riders receive notifications from the system that they have “not locked the bike for hours” after finishing their ride and locking the bike, while others are charged for being “over time” even within their free riding duration. Due to the small amounts involved and the hassle of complaints, consumers often choose not to complain, and some have “accepted defeat” after fruitless complaints. Such “traps” on online platforms have left many consumers feeling frustrated. Instances of being “over time” while riding, being charged for canceled ride-hailing orders, service fees deducted from free packages, and automatic renewals without prior notice… are not uncommon on online platforms that “open mystery boxes” to deduct “small amounts”. The fact that the money is small does not mean the issue is insignificant; in online consumption, consumer experience should be taken seriously. By sincerely building a trustworthy, secure, and comfortable consumption environment together, long-lasting trust from consumers can be earned.