How to Withdraw BRL from the Exchange Platform

Using the Mobile App

Withdrawing BRL through the mobile app is a quick and straightforward process:

1. Log in to your account in the app and navigate to [Assets] - [Withdraw]. In the pop-up window, select [Withdraw] again.

2. Select [Bank Transfer (PIX)] as your withdrawal method.

3. Enter your bank account details, including:

   • Bank name
   • Branch number
   • Account number and type
   • CPF

Important: The recipient bank account must be registered under the same name and CPF as your platform account. This verification step ensures the security of your transaction.

4. Input the withdrawal amount and tap [Continue] to proceed.

5. Carefully review the withdrawal order details and click [Confirm] to complete the process.

6. Order processing depends on bank business hours. Withdrawals made during banking hours are processed immediately; those made outside these hours will be processed on the next business day.

7. Please wait while your bank processes the transfer to your account.

To track your withdrawal status at any time, go to [Assets] - [History] - [Spot] - [Withdrawals] for the latest order details and status.

Using the Website

The withdrawal process via web browser follows similar steps:

1. Log in to your account and open the withdrawal page. Choose BRL in the [Currency] field and select [Bank Transfer (PIX)] as the payment method.

2. Enter your bank account information, including:

   • Bank name
   • Branch number
   • Account number and type
   • CPF

Important Note: The bank account receiving the funds must belong to the same individual as your platform account, as confirmed by identity verification.

3. Enter the withdrawal amount. The system will display any applicable transaction fees. Click [Preview Order] to review all details.

4. As with the app, processing times depend on bank hours. Withdrawals during banking hours are processed immediately; those outside business hours are processed on the next business day.

5. Confirm all order details and wait for your bank to process the withdrawal.

6. To monitor your order at any time, go to [Transaction History] - [Fiat Order] - [Withdrawal] for real-time status and full transaction details.

FAQ

How do I withdraw BRL from the exchange platform?

Log in to your account, go to the Withdrawals section, select BRL as the currency, enter the desired amount and your bank information, confirm the transaction, and wait for the funds to be credited to your bank account.

What are the withdrawal fees and limits for BRL?

BRL withdrawal fees vary based on the selected method. For withdrawals in Brazil, the standard fee is 3% of the withdrawal amount. Withdrawal limits depend on your verification level and can be viewed directly on the platform. Please review the specific terms for complete details.

How long does it take to receive BRL after requesting a withdrawal?

Typically, BRL is credited to your bank account within one business day of your withdrawal request. In rare cases, processing may take slightly longer. The process is designed to be fast and secure.

What payment methods are available for BRL withdrawals?

Pix is the available payment method for BRL withdrawals. This method offers instant and secure transfers, enabling fast and direct withdrawals to your Brazilian bank account.

Is it safe to withdraw BRL directly to my bank account?

Yes, it is safe. The platform uses advanced security protocols and encryption to protect your transactions. All withdrawals are processed through regulated financial institutions, ensuring the safety and integrity of your funds throughout the transfer.

Is there a minimum or maximum withdrawal amount for BRL?

There is no minimum withdrawal amount for BRL. You may withdraw any amount as needed. Maximum withdrawal limits may apply depending on your platform verification level.