2025-08-01 12:53:26

Welfare center, clicked and it said not eligible, unable to participate. May I ask customer service, what’s going on?

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Youyi

· 08-01 12:57

Hello, you can contact our online customer service (app - homepage - top left corner avatar - click the top right corner 🎧 - contact customer service - "Can't find the answer? Click here" - enter "manual" in the input bar at the bottom - reply message choose "transfer to manual" and select the relevant issue) and provide relevant screenshots of your questions to help verify and resolve your issue.

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