Applicable Scope
This guide applies to Gate Web
Before you start: Ensure you have a Gate account and are logged in
Estimated time: 5 m
Objective
This guide will walk you through how to bind or unbind your phone number on Gate Web.
Steps
Step 1: Navigate to Security Settings
Log in to your Gate account. Click your avatar in the top right corner, go to "Security", and under Basic, click "Turn On" next to SMS Verification.
Step 2: Complete Phone Number Binding
On the binding page, enter your phone number and click "Send Code" to receive the SMS verification code. Then enter your email or Google Authenticator code. Once verified, click "Confirm" to complete the binding.
Step 3: Unbind Your Phone Number (If You Can Receive Verification Codes)
If you need to unbind your current phone number and can still receive SMS codes, go to your Avatar - "Security" - "Basic" - "SMS Verification" - "Unbind".
Fill in the required information and click "Confirm" to finish unbinding.
Step 4: Request Unbinding (If You Cannot Receive Verification Codes)
If your current phone number is no longer active and you cannot receive SMS codes, submit an unbinding request through one of these methods:
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Use the Security Form to submit an unbinding request. Fill in the required information as prompted. Your request will be reviewed within 1–3 business days.
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Submit a support ticket or email support@gate.com with:
- Your Gate username and user ID
- Your registered email, full name, and city of registration
- Your recently traded crypto assets
- A photo of you holding your ID, along with a handwritten note that includes your Gate account details, date, a statement explaining your request (e.g., "Request to unbind phone number"), and your bound phone number
Notes
- After unbinding, you can bind a new phone number by following Steps 1-2.
- If you cannot receive SMS codes, the unbinding review process takes 1–3 business days.
- Gate may update product features, interfaces, and security procedures at any time.
- This information is for educational purposes only and does not constitute financial or legal advice.
- Please refer to Gate's Risk Disclosure and User Agreement for comprehensive information.
FAQ
Q1: Can I unbind my phone number if I no longer have access to it?
A: Yes, you can request to unbind via the Security Form or by contacting support@gate.com with the required verification documents. The review process takes 1–3 business days.
Q2: What verification codes are needed to bind a phone number?
A: You need to provide an SMS verification code sent to your phone number, plus either your email verification code or Google Authenticator code to complete the binding.
Q3: Can I bind a new phone number immediately after unbinding?
A: Yes, once you successfully unbind your current phone number, you can immediately bind a new phone number by following the binding steps again.
Disclaimer
The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
