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Alibaba Releases AI Xiaomi Customer Service Agent, 'AI+Human' Conversion Rate Surpasses Pure Human Service for First Time

GateNews
AI Agent

According to Alibaba's Taobao and Tmall Group, the company released AI Xiaomi on May 11, the e-commerce industry's first customer service agent with both pre-sale and after-sale capabilities. Real-world data shows that after merchants integrate AI Xiaomi, the average transfer-to-human rate drops 45%, while 'AI+human' collaborative conversion rates exceed pure human customer service by over 10%, marking the first time AI-assisted service surpasses manual-only operations.

As of March, AI Xiaomi processes nearly 10 million daily conversations and has been adopted by over one million merchants.

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